Unless you take the steps outlined below, you will lose access to Apple Mail stationery once you upgrade your Mac to macOS 10.14. What happens when Apple Mail stationery is removed from macOS 10.14? If you do, however, still use Apple Mail stationery for your email campaigns, you can prepare by reading the instructions below. This will not present a problem for most customers, since stationery is rarely used these days. However, Apple is removing Apple Mail stationery from macOS 10.14. ![]() Cancellations before this point will not incur any charges.Direct Mail has long been compatible with Apple Mail stationery (where it appears in the “Legacy” section of Direct Mail’s template chooser). If a cancelled order gets this far there will be an all in cancellation charge of £15.00 to cover the administration and charges to get the parcel back here to our warehouse. You can cancel an order with us up to the point it has been despatched (left our warehouse), after which we incur delivery charges and will need to pass these on to you along with a collection charge from your premises. If you wish to cancel your online order, please email or phone at the earliest opportunity as all orders are processed efficiently within our team and the sooner you let us know the better. The items that are included in this category are identified as ‘pharmaceutical product’ and shown in your basket at the checkout stage.Īny discrepancies with your order must be reported to us within 3 working days of you receiving the goods. PLEASE NOTE: Due to the regulation surrounding the storage and handling of pharmaceutical products, these items are non-returnable. ![]() Please go to the returns section of your customer account module and click on 'returns' to action your return request. Please ensure you pack all returning goods securely in a strong box to minimise damages. Please note if you choose to return the goods yourself and the goods arrive back to us damaged then we cannot take responsibility for this or for the lack of a credit as a result. Should you wish, you can return the item at your own expense via post or parcel carrier and we will credit the goods upon receipt. If you have ordered something incorrectly or just want to return something because you do not require it any longer then we do charge £10 for collecting the item from you provided they are company stock items and not delivered direct from the manufacturer, as this will incur additional charges. If you have received something damaged in transit or through a picking error then we will rectify this entirely at our cost, as soon as possible. We are happy to take back any goods in resaleable condition. ![]() There may also be additional carrier charges for highlands and islands which we have to pass on but will always make you aware before proceeding.įor information on the environmental considerations that went in to choosing how we pack goods, please click here ![]() If this is not possible then we will happily dispatch your order free – whatever its size! Please note that some larger items of equipment may still incur a delivery charge especially if you require delivery to anything other than the ground floor – we will advise you what these charges may be as soon as we receive your order. Delivery is FREE on any order size or amount however to maintain our high level of service and to cover our costs, we do ask that you try and make your order above £75 excluding VAT.
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